Please find details below of Frequently Asked Questions for our customers.  If you have any further questions that aren't answered here in regards to our online baby shop please feel free to contact us.

Q. How do I enable cookies in my browser so that I can add to my shopping cart?

• Ans. This will be slightly different depending on which browser you are using. Please select the instructions below, based on which browser you have.

Internet Explorer

• To enable cookies in Internet Explorer 7 or 8:

1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).

2. Double-click the Internet Options icon.

3. Select the Privacy tab.

4. Click Advanced.

5. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.

6. Select the "Accept" or "Prompt" option under "First-party Cookies."

7. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)

8. In the Internet Options window, click OK to exit.

• To enable cookies in Internet Explorer 6:

1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).

2. Click Advanced.

3. Select "Override Automatic Cookie Handling."

4. Select the "Accept" or "Prompt" option under "First-party Cookies."

5. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)

6. In the Internet Options window, click OK to exit.

Firefox

• To enable cookies in Mozilla Firefox 3.x for Windows:

1. Click Tools > Options.

2. Click Privacy in the top panel.

3. Set "Firefox will:" to Use custom settings for history.

4. Check the box next to "Accept cookies from sites" to enable cookies.

5. Click OK.

• To enable cookies in Mozilla Firefox 2.x for Windows:

1. Click Tools > Options.

2. Click Privacy in the top panel.

3. Select the checkbox labeled "Accept cookies from sites."

4. Click OK.

• To enable cookies in Mozilla Firefox for Mac:

1. Go to the Firefox drop-down menu.

2. Select Preferences.

3. Click Privacy.

4. Set "Firefox will:" to Use custom settings for history.

5. Check the box next to "Accept cookies from sites" to enable cookies.

6. Click OK.

Chrome

• To enable cookies in Chrome for Windows:

1. Click the Tools menu.

2. Select Options.

3. Click the Under the Hood tab.

4. Click Content settings in the "Privacy" section.

5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."

• To enable cookies in Chrome for Mac:

1. Select Chrome > Preferences on the menu bar.

2. Click the Under the Hood tab.

3. Click Content settings in the "Privacy" section.

4. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."

Safari

• To enable cookies in Safari:

1. Go to the Safari drop-down menu.

2. Select Preferences.

3. Click Security in the top panel.

4. Under "Accept Cookies" select Only from sites you navigate to.

How long will it take to get my items?

• We Guarantee to post items within 24 hours of receiving cleared payment. Delivery time is maximum 6-7 business days depending on where you live but usually sooner.

How long will it take for you to reply to my email?

• We Guarantee to reply to all emails within 24 hours of receiving them.

How can I pay for my item?

• Our preferred method of payment is via Paypal. We also accept Internet Banking, Money Order or Bank Cheque (all cheques cleared before goods are sent out)

Do you ship internationally?

• Some of our items do ship internationally. For all international buyers outside of Australia, the shipping will be determined on your postcode/zip code, state and country. You will need to contact us for postage prices.

Do you have a contact number I can call you on?

• Of course, please call us on 07 5590 5429 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Can I get a discount?

• We do offer a discount on bulk purchases however this is calculated on an individual basis and you would need to contact us for a quote.

Do you combine postage?

• Yes we do combine postage on multiple purchases however it is still based on weight and size. We are happy to quote you the postage price upon request.

Will you leave feedback for this transaction?

• Yes we will leave feedback after receipt of cleared payment.

Why did you file an unpaid item claim against me?

• If an item is not paid for within 10 days of the date of purchase then an unpaid item strike is initiated in the Resolution Centre this is done so we can claim our fee back from ebay.

I sent a Money Order, why are you sending me a payment request?

• We will be watching for your payment in the mail. We have an automated payment reminder system that sends out payment requests to your email every 3 days. Once we receive payment these will stop.

What is this buy back opportunity you offer?

• One of our point of difference as an ebay seller, is that we offer to buy back your used items, with conditions being that you will need to email us a picture's and description of the condition of the item and we will quote you a price inclusive of postage, to buy this back from you.

How do I cancel my transaction?

• We can cancel the transaction but you will first need to pay a $10 cancellation fee. You will also need to agree to the Cancellation of Transaction E-mail that is sent to you by eBay that says that both parties have agreed to cancel this transaction.

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